Frequently asked questions

Check your spam folder first, then check the address you typed. Delivery is usually under a minute. If nothing arrives, email hello@rider-union.com from the address you signed up with and we will confirm the account manually.

Tap Forgot Password on the sign-in screen and enter your email. The reset link is valid for a limited time — if it has expired, request a new one. Requesting several in a row triggers a short cooldown, so wait a few minutes rather than tapping repeatedly.

Turn-by-turn guidance and ride recording have to keep working with your phone in a pocket or tank bag and the screen off. That requires the Always permission. Location is used while you are navigating or recording — not gathered in the background at other times.

A route already loaded keeps guiding you through a dead zone. Planning a new route, searching for places and asking the AI Planner all need a connection, because the roads and places come from a live service. Download offline maps before a trip where you expect no coverage.

Fastest is the quickest sensible line. Adventure looks for the better ride — corners, elevation and scenery — and will accept some extra time to find it. If a detour is not worth the minutes, RiderUnion says so and keeps the direct route rather than padding the ride.

Because it is answering a different question. Most navigation optimises for arrival time. RiderUnion is built around the road quality of the ride itself, which is often not the fastest way there.

Your username and profile photo are public. Recorded rides are private unless you publish a route. Nothing is shared automatically.

In the app: Profile → Settings → Delete Account. You will be asked to type DELETE to confirm. Deletion is permanent and removes your profile, routes, rides and collections, along with the personalisation stored on your device. It cannot be undone.

The short version: your account details, the rides you record, and anonymous usage and crash diagnostics. No advertising, no ad networks, no tracking across other apps, and nothing sold. The full detail is in the Privacy Policy.

Tell us. Email hello@rider-union.com with roughly where it happened and what you expected — bad guidance is the highest-priority thing we fix.